Frequently Asked Questions
Orders

How can I place an order?

Orders can be placed directly through our website by selecting your items and completing the checkout process.

Can I change or cancel my order after placing it?

If you need to modify or cancel your order, please contact us as soon as possible. Requests are subject to order processing status.

Shipping

How long does order processing take?

Orders are processed within 48 hours during business days. Orders placed outside business hours are processed on the next business day.

How long does delivery take?

Estimated delivery time is 3–5 business days after shipment. Delivery timelines may vary depending on the carrier and destination.

Which shipping carriers do you use?

We ship using USPS, UPS, and FedEx. The carrier is selected based on the order and delivery requirements.

Do you provide tracking information?

Tracking details are provided once your order has been shipped.

Returns & Refunds

What is your return policy?

We offer a 30-day return period from the date of delivery. Items must be unused, in original condition, and include original packaging and proof of purchase.

How do I start a return?

To request a return, contact us at customer.support@candkarchery.com. Return approval is required before sending items back.

When will I receive my refund?

Approved refunds are issued to the original payment method within 10 business days after inspection. Processing times may vary depending on your payment provider.

Are there items that cannot be returned?

Yes. The following items are not eligible for return:

• Arrows
• Perishable goods
• Custom products
• Personal care items
• Hazardous materials
• Sale items
• Gift cards

Products

Are your products new?

Products listed on our website are sold as new unless otherwise stated on the product page.

How can I check product details?

Product information, including specifications and features, is provided on each product page.

Payments

What payment methods do you accept?

Available payment methods are shown at checkout.

Contact & Support

How can I contact customer support?

Email: customer.support@candkarchery.com
Phone: 970-368-6191

What are your business hours?

Tuesday – Friday: 12:00 PM – 6:00 PM
Saturday: 12:00 PM – 5:00 PM

Addresses

What is your business location?

842 North Summit Blvd., Unit #25
Frisco, CO 80443

Where are returns shipped?

PO BOX 6117
Breckenridge, CO 80424

European Union Customers

Do EU customers have cancellation rights?

If your order is shipped to the European Union, you may cancel or return your order within 14 days of delivery, subject to return conditions.